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"Nancy was one of the principle OD professionals who designed Saturn Corporation from a white piece of paper using a social-technical systems model and is one of the two of my top rated picks for great consulting and training. Her ability to create training that carries through the special and unique Saturn approach to customer enthusiasm and a true customer focus is unsurpassed. I could not recommend anyone more highly than I do Nancy and her international team.”
- Lois E. Lukens, Director, Learning and Organizational Capability, Johnson Diversey
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Our Roots |
 The
catalyst for TripleWin Consulting is General Motors’ Saturn
Corporation. General Motors (GM) formed Saturn in the mid-1980’s
to bring about major changes in how their vehicles were designed,
built, and sold. To create a platform to make tough, but necessary
changes, GM set up the Saturn Corporation as a wholly-owned
subsidiary and located its manufacturing facility 600 miles
away from Detroit in rural Spring Hill, Tennessee.
From the beginning, Saturn operated by a set of values and philosophy
that can be simply summarized as win-win. This win-win approach
was implemented in many facets of the operations – e.g.
union-management relationships, leader-to-team member interactions,
customers-to-retailer transactions, and in retailer-to-company
relationships – the spirit of win-win is one of Saturn’s
strategic advantages. The strongest results at Saturn came in
the innovative approach Saturn uses with its customers (People
First) and in the strength of the Saturn value-based organizational
culture. Saturn changed peoples’ lives and created a successful
new approach to producing and selling automobiles.
In 1991, former Saturn President, Richard G. (Skip) LeFauve
created a small consulting team (Saturn Consulting Services)
to respond to hundreds of requests to learn from the Saturn
approach. The team of consultants delivered speeches, tours,
training, and consulting services all over the world, using
effective experiential learning approaches and the Saturn values
and philosophy as their platform. Although the team was disbanded
in 2000, and the training and consulting resources were redeployed
inside Saturn and General Motors, the Saturn way lives on in
the Saturn retailers that continue to follow the tenets of the
Saturn philosophy and approach.
The strengths of the products and services sold by Saturn Consulting
Services (SCS) built on the Saturn values of Commitment to Customer
Enthusiasm, Teamwork, Trust and Respect for the Individual,
and Continuous Improvement. In 2002, TripleWin Consulting purchased
the rights to the SCS programs. Since that time, new courses
and services have been added to the original Saturn training
programs to meet customer needs. The original spirit of Saturn
can be found in every TripleWin program or service.
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