| SUCCESSFUL PROBLEM SOLVING |
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Program Objectives:
- Recognize the five steps in the problem solving process
- Increase knowledge and skills in group problem solving
- Understand personal problem solving style
- Describe the activities for each step of the process
- Use a variety of problem solving tools
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LET'S TALK |
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Program Objectives:
- Determine the value of effective communication skills
- Explore the communication process
- Identify and practice the communication skills of speaking, asking questions and providing feedback
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| TWO-WAY STREET – LISTENING & FEEDBACK |
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Program Objectives:
- Explore the complexities of effective listening
- Use more effective listening and feedback skills
- Assess personal listening blocks
- Learn how to give and receive feedback
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| RELATIONSHIP-BASED NEGOTIATIONS |
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Program Objectives:
- Identify the benefits of relationship-based negotiations
- Discuss key elements of negotiations
- Identify different negotiation styles
- Understand personal strengths and weaknesses in negotiating
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| FACILITATING 101 |
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Program Objectives:
- Define and describe the components of an effective meeting
- Evaluate meeting facilitation skills
- Recognize four types of meetings and identify the purpose of each one
- Understand the key roles and responsibilities of a meeting facilitator
- Learn various meeting management tools
- Explore the adult learning cycle
- Practice facilitating team development activities
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| GREAT PRESENTATIONS |
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Program Objectives:
- Understand the confidence and competence model
- Recognize the components of effective and ineffective presentations
- Practice using appropriate eye contact, movement, gestures, posture, voice and language when delivering a presentation
- Develop and use effective strategies to reduce fears and control nervousness when making presentations
- Identify ways to manage the question and answer portion of a presentation
- Describe and use a variety of visual aids in presentations
- Practice delivering a presentation
- Self-assess current level of presentation skills and develop improvement plans
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| MBTI & PROBLEM SOLVING |
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Program Objectives:
- Learn about MBTI and personal style
- Increase knowledge and skills in group problem solving
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| PERSONAL ACCOUNTABILITY |
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Program Objectives:
- Identify how to enhance personal accountability to achieve personal goals
- Gain insight into how to increase success by increasing accountability
- Discover traps and excuses
- Plan how to increase personal accountability
- Learn methods, processes and tools to improve the implementation of important plans and decisions
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| UNDERSTANDING STRESS |
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Program Objectives:
- Define stress and describe its impacts
- Appraise current lifestyle habits and their relationship to stress
- Describe the symptoms of excessive stress
- Determine the relationship of stress to work performance and productivity
- Explore the stages of stress and how to respond to each stage
- Use a stress assessment to determine current level of stress
- Create an action plan of strategies to improve current lifestyle habits that create stress
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